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The Business Development Board of Palm Beach County, in cooperation with City of Boca Raton, Palm Beach County, and the Florida Department of Economic Opportunity, assisted the expansion of MobileHelp, a mobile emergency response technology company in Boca Raton. The Business Development Board interviewed the CEO:
What has made MobileHelp thrive in Palm Beach County?
Though many people don’t remember it, the 2 million square feet of space currently occupied by the Boca Raton Innovation Campus (BRIC), was once owned by IBM, who put roots down here many years ago and established a huge infrastructure to grow the company.
After relocating their corporate offices to Raleigh, NC, there was a large pool of technology talent that did not make the corporate move with them and chose to remain here. Some of them joined other firms, some of them started their own, but the resulting effect was a concentrated powerhouse of technologists in one geographical space.
That local pool of talent has allowed our technology company to lean heavily into its engineering foundation – positioning us to lead the market in our space.
What’s the latest innovation at MobileHelp?
As an emergency response company, we recognized a long time ago that the best way for us to help our customers was 1) excel at providing emergency help if they needed it, and 2) help them manage aspects of their life and health that decrease the probability of an emergency happening.
We just launched our tablet-based solution – the MobileHelp Touch – which allows consumers to connect the dots of their life – from pictures of the grandkids to messaging options to vitals sign monitoring and, of course, emergency response capabilities.
But the first rendering of the tablet is really just the beginning: it has become a way for us to provide our customers with a connection to apps and services to help create a smart home experience. The first of these was a partnership with Amwell®, which gives our customers a direct video connection to doctors in their home state – 24/7 – to help mitigate (or even eliminate) the need for an in-person office visit or provide an option to get care outside of normal physician business hours.
And we anticipate other such partnerships could easily follow: access to Uber ride sharing, for example, or online food shopping. Access to online libraries to check out books or to discover educational content specific to a person’s health and hobbies. All these things are possible with the tablet form factor.
As we move into the very near future, the delivery of life-enhancing tools such as these will become much more accessible through technology tools. We look forward to extending our product platforms to allow people to connect in more comprehensive ways with all the aspects of their lives.
What’s your favorite hang out spot in Palm Beach County and why?
I personally love Delray Beach. It’s always maintained its laid-back feel, despite growing rapidly.
How has economic development helped your company grow?
There are two main ways economic development has helped our company grow:
1. They were heavily involved in championing the economic and business incentives involved in our staying in the local area as our company continues to grow.
2. They do a fantastic job of promoting businesses locally, which increases awareness around the thriving nature of the South Florida business community. This allows all our organizations to capitalize on being surrounded by strong community roots.